From start to finish when purchasing my car in the Summer, Mark and his team were great. Honest, open and personable Mark took time to understand my requirements and the whole process was faultless.
I would recommend anyone to use their services and I am grateful I found them.
as a childminder it was important to get a good quality reliable car. the sales person did not put any pressure on me and gave good honest answers to all questions. test drive was not limited to set route and I was left to test car on my own with husband. car was ready to collect at agreed time. dealer helped tax vehicle before I left the show room.
Sales side good ,after sales non existent , promised to post on wheel wrench which was missing , exterior door mirror surrounds to be replaced as we're cracked , after several phone calls with promises to call me back when they would have the parts to be replaced ( still waiting & have purchased a wheel wrench myself ,grey nice man Mr Mark Wright but you won't be seeing me again to my next car , ps the reason I didn't keep calling in person to Wright's motors it's over a 90 mile trip
Highly recommend this dealership. Bought 2 cars within a month and the quality of service and attention to details is second to none. No pushy sales people, extremely helpful and friendly. Cars presented for collection immaculate, cannot recommend enough.
The staff at Wrights Motors and the service they gave was excellent and I would highly recommend them. A little concerned over the £400 I spent on a two year RAC warranty though which was sold to me as 'two years of worry free motoring'. There have been a few niggles with the car which have been sorted out but were put down as 'gestures of good will' as they weren't covered by the warranty. I did have to pay for one item to be replaced but I was not charged the labour so I guess that worked out reasonably well but I assumed that 'two years or trouble free motoring' was exactly that but at £400 not so it seems. That puts in doubt the whole 'two years of worry free motoring' theory so the test will be when something else goes wrong I guess.
I purchased a Skoda Fabia from Wrights Motors a couple of months ago and have left it until now to write a review because it is the after sales service that can make all the difference. I was extremely pleased with the car when I collected it, all works promised had been carried out including 3 new tyres,. However, within a couple of days after collection I noticed that the collision assist was not working and also under hard acceleration the engine would suddenly lose acceleration and the EPC light would come on.
Both of these problems were resolved without any question, they even arranged with the local Skoda/VW garage the carry out recalibration of the collision sensor with all costs being met by Wrights..
I cannot praise the garage enough and my thanks to Sam and Adam for their professional approach both in the purchase and after sales service.'
I had the best , friendliest, and least ‘hard sell’ customer service ever.! From first contact I felt safe with these guys, they gave so much extra information, and take a real interest in your needs.
Mrs CB09.45pm Sat 14th September 2019 (1568493910)
Purchased my car in August 2019, with collection in September 2019. Was very impressed with the customer service I received from the staff. The car was in immaculate condition with it being fully serviced and MOT as they stated. Again very impressed with the overall service.
We as a family have bought 15 cars in total from Mark Wright customers service is second to none the after care is brilliant it’s easy to complain on the internet about things but if you just speak with mark or any of the team they will be more than happy to help the cars are cleaned to the highest standard will always use Wrights motors every time Big thank you to Stuart Adam and mark
They fixed my car twice in two months although I was a bit annoyed but I loved their professional service. Mark and Adam helped me with my car, I was very angry and frustrated but they went out of their way to help me and sort the car out. I will definitely recommend Wrights Motors. They were always friendly, and very helpful. It was a nightmare for me and my family about the car, but I will always be thankful and appreciate their efforts.
Great experience buying a car from Wrights Motors. Very welcoming and transparent when informing about the cars they have for sale. Got a great deal on my car also. Would definitely recommend.
Mark and the team were fantastic as always! With a very specific car in mind I left them with it until the right one came up. Was kept updated the entire time, was prepped to the highest standard with help from all the friendly staff. If you're looking for the right motor, buy a Wright Motor!
Recently bought a car from Mark and his team who were fantastic right from the start, so friendly and helpful. Unfortunately a couple of problems arose with the car which were tricky to diagnose but they sourced the problem and sorted it out even though the main dealer couldn't. Nothing seemed to be too much trouble and I was given a nice courtesy car to use while mine was being fixed. Would recommend these guys to anyone - definately a garage to trust and I will be using them again in the future.
From the first initial contact via email i had a good feeling,Mark responded very quickly to my email and he gave me a very good trade in price for my old car.Adam sent me photo's of the car and as soon as i saw it i wanted it.It ticked all the right boxes for me.I travelled 240 miles round trip it was worth it.
Adam was very helpful and professional when i went to collect the car and do the paperwork.
Mark sorted a minor hiccup out as soon as i notified him about it.I was given a 3 month RAC warranty which i never had to use.
All in all a very good buying experience.
Myself and my husband were impressed by the set up and organisation of Wright's. From making an initial telephone enquiry, looking at my chosen car, to test driving it, making the deal and pick up went really smoothly. Adam was particularly helpful and all other members of staff we encountered were friendly and made us feel welcome and valued.
Mark made the whole experience of finding and purchasing my car an absolute pleasure from start to finish. He found the exact vehicle I requested purchased it and talk about the extra mile “ he went nearly circa 800 miles” to view it before purchasing and bringing it back. This is the ninth vehicle purchased from him for myself & family and friends. Would never go anywhere else. Can’t rate him more highly.
After arrival, there was a little wait, whicb i personally did not mind. Everything was presented with high standards. The people in the dealership were really friendly. Genuinely made me feel as if i was buying a brand new car. Since day one, there hasn't been a single fault with the vehicle. I only noticed a broke piece of plastic inside the wing mirror housing, but i have no idea how long it's been there, and it doesn't affect the everyday use. I am very satisfied and would recommend Wrights Motors to all my friends, and those looking to buy a reliable car.
Fantastic all round! No exaggeration, I must have visited least 50 other dealerships over the last year or so (including many main dealerships), none of which met my expectations of car quality/condition or personal service. Then I discovered this gem, Wrights Motors, which is where I finally bought a very nice car.
If you're looking to buy a used car, you won't ever find better than this! Everyone is knowledgeable and friendly. There is no high pressure sales. They source only the best cars and prepare them to an extremely high standard - way better than anywhere else I've seen.
If condition of the car and quality of service are what matter to you, then this is the only place to go!
Thanks again to Mark and everyone at Wrights Motors.
I have to say a few more garages should operate as this one does? I saw the car I fancied in their stocklist but it had only just arrived so no photos.
I sent an email at 10.30 in the evening saying photos would be nice. Next morning several photos arrived with a phone call from Mark Wright, the owner explaining it had only arrived the night before.
We discussed the full spec of the car we were interested in plus my vehicle I was to trade-in. On viewing the car nothing was a problem regarding any little niggles that I had.
Whatever I found fault on (which really was minimal) they wrote down and dealt with. Mark and Adam were both professional and very attentive.
Like all of us buying a car, I wanted more for my trade-in but in the end we cracked a deal.
On collection of the car everything was excellent, it was prepared to a very high standard and looked like new.
The car was for my wife and she has no complaint's about it whatsoever.
Its been a longtime since I bought a car with such exceptional customer service.
Most garages Mercedes and Audi included have salesman sitting at a desk looking at a computer screen and not the customer.
Thanks Mark and Adam for the great service.
I really dislike buying any expensive item, and in particular cars. Maybe because I used to work for a major car manufacturer and know what faults to look for in a used car, and the way some car dealers (for new or used cars) operate hard-sell tactics? We didn't get any of the hard-sell tactics from Mark, who gave polite and helpful answers to my many questions, letting us decide without any pressure whether or not to proceed with the purchase. A refreshing change to other establishments, and I would certainly recommend Wrights.
I found Wrights Motors very obliging, Adam the salesman organised an MOT test and a full service and full valet.
All this was completed in less than a week and I was given a date and time.
Unfortunately I was unable to collect my vehicle on this date, they were very obliging and kept it until I was able to collect.
Adam had done most of the paperwork and DVLA tax and MOT
Contacted Mark, to find us a Mercedes GLE, he found one after trawling through lots of ads, an absolute stunner of the exact specification, with a lower mileage than expected in the colour we wanted. The vehicle looks like brand new. The whole experience was pain free, Mark himself drove to Scotland to pick it up for us, carried out private plate transfers, etc. He kept us up to date all the way through, all we had to do was turn up and drive it away. Over the past years we, with family & friends have purchased 9 cars, if you are looking for your prize vehicle, we highly recommend Mark at Wrights Motors, Downham Mkt. If we had to score mark out of ten we would definitely score 11+.
Honestly one of the best dealers I have ever done business with. From the start to finish of the car sale I was given freedom and space to make my decisions and inspect what I would be buying. Adam Smith was very helpful and guided me through the process on a more personal level and used proper sales etiquette, no pushy tactics or usual salesman talk. This dealer is like no other. Very happy to of purchased a car from Wrights Motors. Car was immaculate, for a 6 year old car it looks brand new.
Just bought a car from Wrights - what a fantastic company. They were absolutely fantastic both on the phone & in person. After test driving and deciding to buy the car, they kept it to do pre collection work including full service, MOT & valeting. When we went back to collect it, it looked brand new! Adam was so helpful and knowledgable when showing us the car originally and going through its history, through to organising the work and completing the handover of documents. Overall we are delighted with the car and the superb service we received from Wrights. Thank you.
From start to finish the staff were friendly, helpful and very professional, not just with me but with all who visited when I was there and there was no hard sell which was refreshing. What more can anyone ask for? Oh and the car; very nice thank you.
Thanks to everybody at Wrightsmotors Downhan Market for delivering a friendly professial service a pleasure to buy a Peugeot 3008 active hdi from them. The car was absolutely immaculate inside and out, looks brand new and drives so well. The staff who prep the cars do an amazing job, we were so impressed with how the car looked. Mark pointed out a door rubber not quite right was replaced all part of the service . little touches I would not normaly expect when buying a second hand car made it a pleasure to buy and I would recommend them to anybody buying a car. We thank you for a good experience and a very good deal.
Myself and my husband were travelling some distance to view a car we were really interested in and Mark offered to service, MOT and valet the car ready for us to take should we want to purchase. The car ; BMW X3 was absolutely immaculate inside and out, looks brand new and drives so well. The staff who prep the cars do an amazing job, we were so impressed with how the car looked! We purchased the car and are over the moon with it - it is the most immaculate car we have owned! It was a really quick seamless part ex and purchase. We would definitely recommend Wrights and would purchase from this garage again
TOTALLY SATISFIED .
Being some distance from Downham Market, I 'did the deal with a small - 'refundable if not satisfied upon viewing' - deposit over the phone' with complete confidence that was not misplaced. The car was a good price; the part exchange offer was fair - and accepted; the pre-collection work was fantastic - MOT, service, timing belt, tyres and discs, all included and the valeting made a five year old car look brand new. Collection and hand over was efficient, courteous and thorough. I could not fault any aspect of the service received.
I, and my wife, are really pleased with our purchase. Mark Wright and his crew offer an all round, quality service and I hope to use them again. Thoroughly recommended without hesitation.
I bought a car without going to look at it and had it delivered, when it was delivered it was was amazing, no dents, scratches or anything, the seats had no stains, the carpet was perfectly clean along with everything else inside the car. If it wasn’t such an old car you would think it was brand new. Mark was very helpful on the phone and very patient even when I kept calling back and emailing because I forgot to ask questions. When I said that I could not come and see the car because of work Mark said that I could come in after opening hours to see it, even though I didn’t it was a very nice offer. The car runs smoothly and is perfect. Would defiantly go here for my next car, extremely happy with the service and standard of the car.
Miss AD10.42am Sun 24th February 2019 (1551004941)
From the initial contact, Mark couldn’t be more helpful. He responded to queries both via email
and phone very promptly, displaying both interest and professionalism at all times.
When I visited the showroom he knew who I was immediately, was very welcoming, friendly and attentive. He answered my questions honestly and didn’t quibble on price for part exchang on my vehicle.
All the staff involved in our purchase were extremely polite, knowledgeable and no question was unanswered. Both my partner and I felt at ease and full of confidence during the whole transaction.
The actual purchase of the vehicle was fairly easy as I have used Wright’s for vehicle purchases several times in the past and so have my family.
I am, however, very disappointed that you are unable to get my surname correct in this survey!! Maybe my email address might give you a clue to the correct spelling of it??!!!
Wright’s - excellent service as ever
RAC - 3/10 could do better!
A pleasurable and very positive experience.
The car I chose to test drive looked extremely clean on the forecourt. There was no hard sell involved at all by Mark, but any questions I had were answered comprehensively.
I happily paid the deposit and within a few days the car was ready to drive away. Russell was the guy that made my purchase look absolutely bran new!
I have nothing but praise for my experience in buying from Wright's.
Amazing experience from viewing to collection, Mark and his wife definitely go the extra mile to ensure customer satisfaction . Would definitely recommend
I part exchanged a car today and I have to say that I was very impressed with Mark and Adam. Both were very professional and knowledgeable and the car that I was purchasing was exactly as described and was prepared to an excellent standard. Upon arrival, the car was waiting for me and the transaction was completed as swiftly as possible.
I have found Wrights Motors to be an exceptionally good, professional car dealership, and I would not hesitate for 1 second in using them again.
Fantastic experience dealing with Mark at Wright's Garage Downham Market, after suffering a car accident where we were not to blame and having our car wrote off we struggled to find a replacement.
On finding a car advitised at Wright's garage Mark was able to assist over the phone as unfortunately we could not get to the garage until the weekend. He gave a very honest assment of the vehicle and after leaving a deposit over the phone it was held until we could get to the garage.
We were very pleased to find the the car exactly as he described with the few little paint marks mention all done. He was then very patient waiting on our money from the insurance company happy to hold the car on just the £50 deposit we had made. Two weeks later we picked the car up in a hassle free 10 minutes of paper signing and payment and shown a few things on the car we were not sure how to work.
We can not thank Mark enough for making this part of our ordeal so hassle free and easy, we'll worth the 1hours journey to his garage. We will return most definitely when we need to look at cars again. Natalie and Nigel Martins
Excellent service, very well presented and prepared. Absolutely no pressure and even offered to find a vehicle if this one wasn’t what we wanted. I cannot speak too highly of Mark and his team and have always been happy to use their services. Of course it goes without saying that would recommend them to anyone, young or old.
Brilliant garage! Not only were they great in dealing with buying a new car that was immaculate, they are also dealing with repairing our other vehicle. Will only be using this garage in the future due to the exceptional level of service we received from them not just on the day but every time we speak to them. Thank you.
Miss NN04.51pm Mon 19th November 2018 (1542646269)
The garage had advertised the car before they had it but I asked that when they received it that I was given first refusal. They were good to their word. Car is lovely, presented really well. They were really friendly helpful , not pushy would definitely use them again. The RAC check gave me peace of mi d. A really positive experience
Very friendly team, they are happy to go the extra mile for their customers which I was very pleased with. I only dealt with Mark and Adam and they where both very helpful! I would definitely buy from them again!
From the moment I contacted Wright’s motors about a vehicle they had for sale they made me feel welcome and valued as a customer no pressure whilst viewing vehicle in person and made the buying process/setting up finance process stress free
Mr AC05.55pm Wed 10th October 2018 (1539190556)
THANK YOU FOR OUR REVIEW YOU HAVE LEFT US WE REALLY DO APPRECIATE YOUR COMMENTS IF THERE IS ANYTHING WE CAN DO IN THE FUTURE FOR YOU PLEASE LET US KNOW
REGARDS
MARK WRIGHT
Wrights Motors Ltd
05.03pm Mon 15th October 2018 (1539619423)
Have now bought 2 cars from Mark at Wrights Motors and can honestly say both times the service has been outstanding. He has given me a very fair price both times on my trade in. Will definitely go back in the future. Thank you Mark and your team.
Overall the customer service was ok. After a 4 hour journey to pick up the car i wasn't offered any refreshments like water and I wasn't shown around the car e.g how the controls work, how to open the bonnet etc. I kind of got the vibe of thanks for your money see you later.
M09.02pm Thu 27th September 2018 (1538078538)
Dear Mike
Firstly many thanks for taking the time to review my business Wright’s Motors.
Secondly I am pleased to see that you were generally happy with the service you received
from us. I am however a little concerned to see that you got the feeling “thanks for your
money see you later” That certainly is not how we aim or intend to make our customers feel.
As I do not have your details attached to this review, I am unable to pinpoint exactly the car
or time that you collected. However have an idea it may have been on a Saturday. Although
it is no excuse, Saturday’s tend to be our busiest day, with people collecting cars and
prospective customers viewing cars. On this basis, we are sometimes trying to deal with
more than one person at the same time and sadly it is not always possible to focus our
undivided attention on one customer.
Please rest assured that we do genuinely care about our customers and are grateful for the
opportunity we have been given in selling them a vehicle.
If there is anything I can do now or in the future please do not hesitate to give me a call on
01366 386060 or email me at sales@wrightsmotors.co.uk . And I will be more than happy to
accomodate you.
Kind regards
Mark Wright
Wrights Motors
Wrights Motors Ltd
08.57am Sat 29th September 2018 (1538207829)
My experience was amazing.
I had a part exchange they went the extra mile for, the car was immaculate and all paper work was given, I love the service and mot reminder sticker this was peace of mind to look at and remeber it’s been done, it felt like the car was well maintained by the garage and I wasoffered 2 years ext warrenty to cover my worries. And the car hand over was the tight as I needed the car quickly and ready to drive an extensive first journey the garage ensured it was ready for the journey with no worries.
I’m very happy with the garage. I would recommend the service they provide!
Miss ERB08.31pm Wed 12th September 2018 (1536780663)
I have purchased many vehicles for Wright’s motor.
From the lads in the workshop to the owner Mark, I have to give them 100% for professionalism and courtesy.
Top top dealer
Mark Wright is an absolute star when it comes to customer care he will go all the way to make sure you are happy with your purchase or any work you may have had to have done to your vehicle
So nice to be able to look at and road test a car without being pursued by a pushy salesman.
A great atmosphere and very attentive to what the customer is after, top notch communications and overall fantastic and honest process.
The site and facilities are great and Mark is a top man.
Found the service to be very efficient. Any questions were answered & when looking at the car we were shown how it worked etc. Full explanation was given on the warranty. Found all staff to be very friendly & helpfull.
Over the years have bought several cars from Wright's motors and the service has always been superb mark can't do enough for you this is how buying a car should be
They were very helpful and interested in us as well without being even remotely pushy. The car was prepared beautifully.. they respected that I was buying g the car and talked to me not my son or husband- they were excellent
I use Wright's Motors for all my Services and maintenance. They have helped me out of so many tight spots by fitting me in at short notice and always strive to do the most cost effective repair saving me money. I also bought a used car from them. Excellent customer service and when the battery failed (not unreasonable for a used car) they recovered my vehicle and fitted a new battery free of charge with no quibble. I couldn't recommend them more highly - honest, customer focused, excellent value, and friendly and helpful.
Car buying process was made simple by Wright motors. I was given the opportunity to test drive car and any outstanding issues with car was fixed before car was picked up.
All fine service good and informative no problems . We have two teenage sons which will no doubt look at purchasing Cars from Wights in the future an we will be using them for services MOT and so on.
Wright's Motors were brilliant!! They helped in every way they possibly could making the purchase of our new car very easy. The car was serviced, mot'd and valeted as well as a full set of new tyres and a new cam belt and air pump fitted. They were polite and friendly throughout the whole experience. We will be using them again in the future I have no doubt.
They seem to come up with excuses for everything I called to ask if I could collect a day early , bearing in mind this was some 3 weeks after purchase to be told they had the wrong part and on collection I was told they were waiting on a part that was working perfectly well when I test drove it. I contacted the after the purchase to be told they hadn’t had time to replace my personal plate with the correct plate but some how managed to change the front one
From the first telephone call to picking the car, the service was polite and efficient . Being a lady on my own purchasing the car I was apprehensive about ‘sales pressure’. I needn’t of worried because there was none. Just good knowledge about the vehicle,
Absolutely delighted.Would definitely recommend Wright’s Motors to anyone looking for a new vehicle.Some fantastic cars in stock too.
Many thanks to Mark and all the team.
This is the third car I have bought from wrights motors and have always found them friendly and very helpful, and the aftersales service has always been very good.
We thought mark and his team were very helpful and friendly and we were very pleased with our new car freelander 2 although the car is 6 years old by the time mark’s team had finished work on it, it looked brand new . Although we have only had the car a day we still feel confident we made the right decision , and feel confident in the future if there is any problems they will sort it no quibble
Great customer service from Wright motors, the car was as stated in the description, was a quick process and car was all ready when I arrived. Very welcoming colleagues and informed me of all necessary steps before driving away. Happy with my purchase, Keep up the good work:)
Mark was really easy to talk to and very straight with all the information given on the Kia purchased. Really quick and easy transaction. Car well priced and looks great.
Mark was really easy to talk to and very straight with all the information given on the Kia purchased. Really quick and easy transaction. Car well priced and looks great.
Pete Withers the sales guy was great. He answered all the questions I had and confirmed everything extremely well. The collection of the vehicle went smoothly and my new car if fabulous.
Excellent service. Very courteous and helpful. Delighted with my experience. I would entirely recommend Wrights Motors to anyone looking to purchase a car.
This is now my second car from Wrights after a regular customer recommended them. The only pestering when buying was on my part as I couldn't initially decide. ALL the staff went above and beyond, car was well spec' d. Preparation was spot on and handover was a simple process.
I currently own 3 cars and have now purchased 5 vehicles over the years from this dealer, having also had them MOT'd serviced etc when necessary. Always been provided with a good service at a fair cost. would certainly use them again.
Got my 1st car from here and now my 2nd car and the after care I can not fault they take care of me when I needed repairs and help would highly recommend them without a doubt.
Miss SW06.02pm Wed 14th February 2018 (1518631329)
Delt with mark Wright and I must say everything that needed doing was done and more I couldn't ask for a better service from the garage.very pleased.well done Wright's motors.
My experience was very positive. Great people to deal with, not pushy at all. Pete in sales is a genuine guy to deal with.
They have a very professional set up there, the car we bought is superb. It is the best prepared used car I have ever come across, interior and exterior and mechanically.
The car was purchased by my son, as he was away I bought it on his behalf as it was too good to miss. When he came home he was over the moon with the car!
I would return to buy a car there, Wrights Motors....Highly recommended.
The staff were very helpful and polite. After purchasing my car I had a few issues with it, this was soon rectified by Wright’s motors at no expense to myself... a pleasure to deal with.
I was looking for a car around the area and called into Wrights Motors.
I found the staff very friendly and helpful and was given a cup of coffee whilst I was looking at a Honda car.
Every question was answered with a positive honest answer.
I purchased the Car and am very happy with the car with absolutely no complaints about this company.
Well done Wrights Motors you are a credit to the motor trade.
Very friendly and helpful, very busy garage lots of cars to see. Had a couple of small teething issues, pop in the guy's could not be friendlier, car promptly booked in to next free slot, now corrected and staff were brilliant. On pick up car was well valeted and presented and ready at said time. Happy to deal with this garage again.
Absolutely fantastic customer service, professional and polite. Staff were extremely knowledgeable and helpful, but never put pressure on when I was looking at their stock. They went above and beyond to ensure the car I bought was in the best condition when I collected it. Overall it was a great experience to buy from Wrights Motors Ltd and I will certainly be recommending them to friends and family.
I have purchased two cars from them now, they are very helpful, not pushy, and all the staff are nice, Mark, Peter and Mark in reception, and to be honest I wouldn't go anywhere else now
I feel there cars are responsibly priced, with low mileage, just what I look for !
I live in Ely and I drive all the way over there to get my cars and I do recommend them to my friends x
Ms SAR01.56pm Fri 15th September 2017 (1505480168)
The service from Wrights was great, a local dealer and I have never bought a second hand car before, the staff were excellent and very helpful. However, the 1 year free RAC cover is rubbish, we tried to claim this but you need a credit card debit set up, we have had this before and it is impossible to get out of - we had numerous problems in cancelling it so would not recommend it to anyone, what's wrong with just getting a year's free cover as advertised??? There is something wrong with trading standards there. Nice to hear your answer. What if you do not have a credit card??
We have now changed to Green Flag as I have only had to call out the RAC once and they left me on the A45, a woman driver for 1.5 hours at night as they said they did not give any priority to women alone!! Wrights GREAT., RAC not impressed..
Mrs ES03.55pm Thu 7th September 2017 (1504796144)
Thank you for your kind comments following your recent purchase from Wrights Motors Ltd. We really do value your feedback. Due to the issues raised regarding your experience of RAC, someone from our Customer Care team will be in touch directly in an attempt to resolve your concerns.
Wrights Motors Ltd provided you with complimentary RAC Breakdown cover and as you’re aware, we ask for payment details to activate this cover. Payment details are requested so we’re able to provide our customers with a competitive renewal quote when the complimentary cover is about to expire. We get in touch approximately four weeks before the membership is due for renewal to ensure all customers have sufficient time to make changes to their level of cover or cancel their renewal. There are no commitments, and the cover can be cancelled at any point. Should any customers be unable to provide payment details, our contact centre colleagues would be happy to assist with the activation of your cover.
We’re disappointed to hear of the delay experienced whilst waiting for breakdown assistance previously. Our Customer Care team will be investigating this thoroughly and responding directly to you. Most customers are reached within the hour and with over 1,500 resources nationally, this is certainly not typical of our normal response times.
The chap we dealt with was polite and friendly. There was absolutely no pressure on us and we were able to look over the vehicle and he explained the background. We didn't go with the intention of buying, just to see if it really was the type of car we wanted. I think the absence of sales pressure and the state of the vehicle -and the colour - sold it for us. The purchasing process went well and we are pleased with the outcome.
The car was in perfect order by the time I collected it. Full MOT and service. The valet was exceptional and the slight blemish on the bodywork was completely cleaned up. The price was good by market conditions and I was given a very fair price on my trade in. Mark and Pete were good to their word throughout and all in all a very pleasing experience.
Excellent customer service, very friendly family run company, and promised I would not be disappointed when viewing the car, Mark the owner was spot on.
Salesperson was friendly, informative and extremely helpful when dealing with my initial inquiry. At no time was there any pressure applied to encourage a quick sale. It was apparent that their after-sales service was of equal importance to their sales. I was happy with the price of the vehicle purchased.
Very pleasant buying experience with friendly staff and no pressure applied. They were prepared to listen to our needs and ensured any concerns we had were dealt with satisfactorily without any fuss. We are really pleased with our purchase - well worth the drive out from Norwich.
from the first inquiry of the car... everything was perfect all the staff couldn't do enough for you. Just a little disappointed when u buy a car you expect it to be spotless and them little things mean a lot. So a little disappointed that I had to take it home and Hoover it. That's my only fault.
I have used several dealers over the years, including main dealers and never have I seen such relaxed, friendly service. After viewing the car that I was interested in, I was told that it had plenty of petrol and I could take it out for as long and as far I liked. The car was perfect. I have searched long and hard for this particular model and it was far and above the best that I had viewed. The one thing that I was a little unsure of was the wheels. Unbelievably Mark offered me the wheels that I preferred with a new set of tyres, and even painted them the colour of my choice - you wont get better service than that.
I have had the car for 2 weeks now and I absolutely love it. the preparation of the car is such that it feels and looks brand new.
Perfect - I would recommend Mark and his team to anybody. Thank you so much.
Always received great service bought my last 2 cars from them with no problems and use them for all repairs mot's and servicing great dealership with good selection of cars for everyone's budget
We were really impressed by the helpful and personal customer service at Wrights Motors and can't recommend them highly enough. They clearly take great pride in their work. Our new car looks and feels brand new and has performed faultlessly, thank you Wrights!
I am thrilled to have bought my new car from Wrights Motors. Everybody is extremely friendly and helpful - certainly not pushy. The premises are spotless and welcoming, and the stock of vehicles is impressive. I am delighted to have the year's free RAC cover (I was already a satisfied RAC customer since 2006). I was also extremely happy to have my year's road tax organised on the premises too. Most of all, I am so happy to have found the car myself and to collect such an immaculate and fairly-priced vehicle.
I am pleased with the process so far. They have been extremely helpful with all of my queries and I am very much looking forward to picking my car up next week.
Miss CR12.48pm Fri 17th February 2017 (1487335693)
We have dealt with Wrights Motors on this and previous occasions and have always received professional and friendly service, and would recommend to anyone wishing to by a quality secondhand vehicle.
Mark was incredibly perfessional. He was very honest and gave us all the information we needed to make the decision to purchase the car. We liked the fact he always gives his cars he sells a new mot and service if needed. The cars are cleaned to the highest level so it feels you are driving away with a brand new car. Fantastic service! Would recommend this garage.
They had the keys ready for the vehicles I was interested in, and allowed me to look over the vehicles at my pace and were able to answer all my queries
I purchased my new car earlier this month and I have found the service the best I have ever had... when I went to view the car, they washed it and then parked it in their indoor viewing area so we could look around it.. never had this service before and appreciated this small touch...Annabelle and Mark are a pleasure to deal with... many thanks and I'll definitely recommend them. Merry Christmas and a Happy New Year ..
Friendly service by all the staff. Bought a car there and they went the extra mile to help us as we were in a predicament with our old car. Very pleased with our car.
From my first contact with the garage i found them very professional and friendly. I raised a point regarding the clutch being stiff that i had seen on the advisory notice from a previous mot and they rectified this immediately regardless of cost. The car was also serviced and fitted with a new cambelt. Considering the low price of the car they way beyond what was expected.
Brilliant. All questions asked online were answered promptly. This is the first time I have bought a car on my own and as a retired female felt at complete ease throughout the process.
I would definately recommend Wrights Motors and the RAC for hopefully giving me peace of mind with my new car.
Miss PL06.59pm Sat 12th November 2016 (1478977188)
Excellent Dealer ! All the staff were extremely polite and helpful. The car was delivered -on time, having been fully serviced,fully valeted and prepared as agreed to a very high standard.
A highly recommended dealer.
Great friendly service. No added costs. What was on the car windscreen was what you pay. This included repairs covered by RAC of up to £1000, plus roadside assistance. However I have full RAC cover and when I told the salesman this he suggested that if I spoke to the RAC I might get some form of rebate as the vehicle would be covered twice. This the RAC told me was not possible. Otherwise a great buy .The car was immaculate and the price was right. What more could you ask from a dealer.
This is that fourth car we have purchased from wrights motors. Mark and his team go out of their way to help you The service you get from buying and after care is second to none and I would highly recommended them to any body.
Sales were friendly and polite . However dealer told me the car had a camchain. My son is i qualified mechanic who i took with me. The sales didnt know this. Turns out it has a cambelt which hasnt been changed. Also told it would have a full service. I got it and checked as the oil was overfilled. When i bought the car i took it to my sons garage. Oil was still over filled and black with wrong consistency. Looks like it had an addative. So changed oil and filter. Fluid levels all round were still low. Was told the only thing its probably had is new tyres and a clean. It was supposed to have an 80 odd point check but none had been done despite them keeping it for a few days and now i need to get the cambelt done. This all should have been done but as usual....salesmen hey?
BM12.27pm Sat 3rd September 2016 (1472902058)
Dear mr McCarty
sorry to learn of your concerns please allow us the right to respond
we are glad to know that you found are sales friendly and polite. We always aim to be that way
as to ref cam belt this was carried out prior to you buying car which when you spoke to sales person he may not been aware of it but it had already be changed within the last 1000 miles so no need to replace again
and in ref to you saying there had been additives being added to your oil this is definately not the case. The vehicle left us in perfect working order and was in excellent condition for a 6 year old car with 60,000 miles on it. The RAC Approved prep standarad checks were carried out in our workshop and the works are carried out to a very high standard in accordance with the Buysure scheme.
Please bring the car back to us so the we can discuss and review all the issues that you have raised. We are surprise to learn of your issues through the RAC review hub as you have never made us aware of theses direct. We have also tried to contact you by phone and text message but we have recieved no contact back from you so we have not had an opportunity to review the issues raised by yourself . You or your son are welcome to come back to us with the car to discuss this with my service manager.
Assuring you all our best intentions at all times
Mark Wright
Director
Wrights Motors
Wrights Motors Ltd
12.30pm Thu 8th September 2016 (1473334239)
Had a really good experience at Wright's motors recently, where we bought a lovely Audi A1. Mark did not need to sell the car because it really did sell itself - clearly well selected - and it was a relaxed and hassle free buying experience. We went our for a test drive for as long as we wanted, and, when we came back the following week for collection, the car was immaculate and we will certainly be back in the future for services etc. Trustworthy and highly recommended.
They are quite simply the most helpful garage that I have had dealings with in a very long time.
I have bought many cars over the years but have never really found a dealer that I can trust. But mark and his staff are great the car I bought an Audi estate and it was prepared to the highest standard, and I can tell you i'm a very fussy person yet could find nothing wrong anywhere. I will be bringing my car back here in the future for its serving and any work needed.
I have no hesitation in recommending this garage. Wrights Motors. Downham Market. the best in East Anglis.
I got very good service from this garage. It was easy to buy my new car and all the staff were pleasant and friendly. There was no hard sell pressure tactics. They let me take the car out for a test drive by myself and the whole process was done very well.
Mark and his staff are helpful, knowledgeable and never pressure you into making a decision about buying a car. They offer good value for money both in terms of the prices they ask for their used vehicles and the part-exchange they offer if you have a vehicle as part of the deal.
Had all questions answered efficiently and with politeness. The overall experience was great . All the staff we dealt with were happy and friendly on all 3 occasions we visited.
Reasonable price for trade-in,good price for new car. Minor issues dealt with as promised prior to collecting. Returned for minor repair under warranty but had curtisy car while work carried out. Would use again.
From phone call to handover,the service was fantastic.I bought this car unseen and everything we agreed was ok. The car was spotless inside and out when I picked it up. Great service!
From the initial phone call to handover,the service was fantastic.I bought this car unseen and everything we agreed was put right.The car was spotless inside and out when I picked it up.
I dealt with Mark himself. he was very polite and respectful. Not pushy in any way.
He delivered on time and gave me everything I asked for.
I traveled 7 1/2 hrs to get my car and mark could not of been anymore helpful
All his staff were so friendly and polite and made us very welcome.
A very professional and friendly dealer. My car was prepared to a very high standard and I'm very pleased with it. I would recommend Wrights Motors to anyone looking for a used motor car. A very satisfied customer.
I have bought from Wrights motors many times and always return as you get very good service and cars.
Not only service but they are very friendly also (nice one boys)
The whole experience was very easy and straight forward with no pressure applied by the dealer to purchase a car. I saw the car I wanted on the website and contacted the dealer for a test drive and bought the car. The car was prepared professionally and ready to pick up on the agreed date. Overall cannot recommend high enough.
excellent quality car bought from Mark Wright ,good value for money with great service
A tiny bit dissatified with the way the car was advertised as i later found out it was not what the advert had said as far as spec is concerned
The advert had said it had cruise control which i later found the car did not ,Wright's assured me it was just a mistake ,but all the same it's nice to buy the car you thought you were buying
Overall a very good experience, with great after sales service, friendly and comfortable sales area
I was surprised at how quickly Wrights Motors responded to my first survey, I had two phone calls responding to my survey and asked how to rectify my experience.
I have since had to contact Wrights with a non related query regarding my car and I was treated with courtesy and professionalism and was told to get in touch if they could help me further.
I was given plenty of time to view the car I was interested in. The staff made no attempt to pressure me to make a decision and were helpful to answer any questions I had. In all the whole experience was a positive one.
I recently brought a vehicle and after discovering what I believed to be a problem with the parking sensors I contacted Mark at Wrights Motors. After explaining what i was experiencing he booked a time slot to have the vehicle looked at. The problem was identified as a non factory fitted tow bar. Despite buying the car with this on Mark resolved the issue immediately. The customer service I have experienced has been excellent and the team have been friendly and helpful.
Mark was recommended to me and he didn't disappoint. The process was smooth, he takes as long or as short a time as you have and finds the best deals. The part exchange was smooth and he offered a relatively good deal so an all round happy customer.
I live in London so the distance was the only (minor) issue.
The service wasn't the best and the team seemed really disinterested in us. The whole set up seems really unorganised.
Mrs SP06.29am Thu 10th March 2016 (1457591392)
Thank you for your honest review. First of all thank you for buying your car from us.
You must have caught us on a bad or busy day as the last impression we wish to give is of disinterest.
We pride ourselves on our customer service as other reviews demonstrate. We don’t manage to get it right all the time but we do our level best.
On the day you purchased your car we were very, very busy and we were a little overstretched as we was one member of staff short
Please be assured that we are delighted that you chose to buy a car from us. Please, we do hope that this has be rectified and that we have answered the problems taht you experianced and that we hope this doesn't put you off buying your next car from us in the future
Kind Regards
Mark Wright
Director
Wrights Motors Ltd
04.27pm Thu 10th March 2016 (1457627257)
From the moment I walked into the dealership I was welcomed and made to feel like I was the only person there and that they would help me 110% in getting the car I wanted at a price I could afford. Then like by magic they did exactly that. They gave me a fantastic deal on a car that's practically bran new at a price I can afford. Plus they even managed to save me money as well. I could not be happier. I got a year MOT a full service and a practically new car and with RAC point check and cover for a year. I could not wish for anything more knowing that I will have hassle free driving knowing I'm safe, legal and protected. I can not thank the guys at wrights motors ltd enough. So thank you to all of you at wrights motors ltd!!!
Sales team not pushy but answer all questions. All work agreed and completed on car prior to pick up. Car was immaculate when I picked it up. Fair price given on exchange with reasonable price for new car.
I have purchased three vehicles over the years from this dealer, a Vauxhall from their previous premises in Middleton King's Lynn and a Volvo and a Nissan from their current Downham Market premises. All the vehicles have been reliable and I have received a fair part exchange/trade-in price for my old vehicles.
I have also used the body repair/paint shop and servicing and MOT facility and have had no complaints with work done.
We recently bought a Vauxhall Adam from Mark Wright for my wife and the whole experience was very impressive and rewarding. I can see why Mark & Martin have returning customers as this garage has to be a model on how car sales / servicing and customer service should be run. They both go out of their way to give the most professional and friendly service and ensure you are totally happy with your product. Highly recommended and would return in the future to purchase again.
Hi I came to this garage as it was pointed out to me by a mate , she had brought a car from them last year , and told me all about what they had done to help her when she needed help with her car she said they took it in and helped her out and got her back on the road , I was told that they are a company that stands by there word so after reading a lot talking to people that had brought a car from them that I would buy mine from there so I did and Iam happy with it ,they sold me the car and gave me all the help and peace of mind they said they would give me .
They were very helpful but not pushy,, left you to browse but was there when you wanted to ask anything,, always polite. When I picked the car up, everything was done what they said they'd do.. Would go back and will recommend to others.
Buying my Meriva was made so easy by the staff at Wrights. I could look around the car and go for a test drive without being followed or hassled. The car was cleaned to a very high standard, even before i collected it and i was given a superb part exchange price for my old car.
I would definitely recommend Wrights when you look for a new car.
I would have to say wrights motors are the best car dealer I have dealt with .and I have brought cars from some of the big dealers in kings Lynn.will be going back to wrights motors when I change my car
First time I had dealt with Wrights and all in all I found them a very helpful and professional dealership. Everything that they said they would do was done and at the timescale that they said so I have no reservations whatsoever in recommending them.
The whole buying experience from Wrights motors was second to none. I bought the motor vehicle after only seeing images, Martin also assured me that the vehicle was in really good condition which was not wrong. After travelling from the north of Scotland to purchase this vehicle I was not disappointed , great costumer service and I will be back in the future. Thanks again Martin
I from mark wright Martin Craig I have purchased 3 cars from Wright motors excellent service and excellent customer care my family will always use wrights motors thanks again mark and team
I travelled from the north of Scotland to purchase a motor vehicle from Wrights motors. The customer service was excellent from the off with extra effort and time spent by Martin ensuring a smooth purchase of a quality product was made. The vehicle which I purchased was exactly as described. I would recommend Wrights motors to all . Thanks again Martin.
I was very impressed with the politeness of mark and martin who I delt with over the buying of my vw Passat . they were both very helpful over the sale and the handover, the car looked absolutely fantastic. May I say this is a very professional and we'll run set up . Thanks Guys !!
Mr MEB12.39pm Tue 22nd September 2015 (1442921967)
Spoke with Mark Wright who showed complete professionalism and understood my concerns of driving a long distance to see the vehicle. Described exactly as was, with no issues.
Collection was perfectly planned once again no issues, very easy to deal with. This time dealt with Scott who explained all the details of the RAC cover.
A fantastic example of how a car sales / service firm should operate. Shall definitely recommend and use again in the future.
CR02.33pm Mon 14th September 2015 (1442237609)
thank you for your kind words and I am glade you enjoyed dealing with ourselves
kind regards
mark
Wrights Motors Ltd
06.30pm Fri 18th September 2015 (1442597412)
Nice people who negotiated a good part exchange deal. The exchange was very simple and hassle free and they were very helpful in helping me set up all of the 'mod-cons' in my new car!
Superb service from a very friendly and professional team. They sorted out all the extra bits and bobs that I asked for at no extra cost. Realy efficient and reliable dealership.
I went to Wrights motors with a specific make,model and price in mind. A few weeks later I was contacted by Mark to say that he had found a car that matched my requirements. Not only did they find the car but they made it look brand new. I can not thank them enough for what they have done and would highly recommend them to anyone.
Mrs JKW11.28am Sun 6th September 2015 (1441535294)
Everyone was helpful, I felt free to explore my potential car and get a good feel for it without being harassed or badgered. This made me feel more positive in choosing the car I went with.
Mark & his team were brilliant. Fabulous customer service & did everything they could to make me happy with my new car. Would highly recommend & will never go elsewhere to purchase a car. Wrights motors does it all.
Miss KL09.24pm Wed 2nd September 2015 (1441225488)
Good service however had some mechanical problems with my car soon after purchasing it. I am unsure as to whether these should have been flagged up in the MOT and service the car had before I brought it. The RAC warranty came in very handy and the problems were resolved quickly.
Miss HS09.40pm Sun 30th August 2015 (1440967227)
Sorry to hear that you had problems after you purchase of your new car. We are glad that the work was carried out quickly for you though and that if you have any further problems in the future then please do let us know
Wrights Motors
Wrights Motors Ltd
01.27pm Wed 2nd September 2015 (1441196826)
Wrights Motors are a first class single unit used car/service operation who have gained a reputation for friendly, personal service. Their vehicles for sale are quality cars in first class condition, with the assurance of the 3 month RAC warranty, also a complimentary 12 month breakdown recovery service. Cars are prepared to a high standard prior to delivery with a full 12 month MOT certificate. Mark Wright the proprietor is an experienced motor trader, who offers a fair deal in respect of part exchange allowances and a non pressurized negation process. All in all, you can buy with confidence, compared to some bigger used car supermarkets, whereupon you are treated as a sales statistic. I highly recommend Wrights Motors for a first class experience.
Excellent experience, this is my second used car purchase within two years, all cars are in top quality condition, Mark Wright the owner of the business is a straight forward honest guy with great inter personal skills, that make the transaction a pleasurable experience. In terms of part exchange allowance, I have been offered a very fair allowance on both occasions, with a full service prior to collection, cambelt change, which also comes with a 3 month RAC warranty and a complimentary 12 months RAC Breakdown Cover. I would highly recommend Wrights Motors, they offer a personal service, unlike so many of the large used car supermarkets, that charge you £100 admin fee, for filling in the paperwork, what a farce!
We brought a lovely Alfa Romeo from Wrights Motors. And i would like to say thank you, the service was first class. No pushy salesmen. They let you look at your own pace with no hassle. Scott was really good and very helpful. When we picked the car up it was spotless, really clean and fully serviced. We would recommend this garage to buy a car from, to anyone.
Very helpful friendly staff. Very pleased with the car, and will use the dealer for the car's services/MoTs even though there are many other garages within easier travelling distance to where we live. Very professional experience.
I went to look at a car I found online. The salesman Scott was really helpful and friendly and patient considering I didn't really have a clue what I wanted. Scott gave clear and consise information about the finance available and the car. On the whole I telephoned the garage a few times regarding the car and questions and everyone that I spoke to was really professional and courteous. A gem of a garage my partner and I will both be using it for all our car servicing and buying needs.
BF10.17pm Tue 14th July 2015 (1436908675)
Thank you for your kind words and thank you for choosing us for your future work and hope to see you soon
Wrights Motors Ltd
10.30am Tue 21st July 2015 (1437471055)
The man that helped use out with looking for a car was very friendly and professional at his job he let use look all around the car and then we made our decession on the car and we got it we couldn't of asked for a better customer service from the guy who sold use the car.
Mr DC10.05am Tue 14th July 2015 (1436864706)
we were glad to assist you on your new car purchase hope you enjoy it
Wrights Motors Ltd
10.29am Tue 21st July 2015 (1437470983)
The dealer was great as for the RAC WARRANTY and breakdown cover that is another question.We where told all we had to do to activate our free breakdown cover was to ring 0330 159 0215 and quote TWG12M this would be all we had to do to start our cover.Having rung the number and talking to one one of your staff confirming my car details I was then asked to give my bank card details which I refused to give as told them this was supposed to be free cover I see no reason to give my bank details,I was told that after the 12 months cover it would easier for you to renew my breakdown cover as far as I am concerned it will be up to me if I am satisfied with your services to confirm my renewal and then give my details as I do not give my details until I pay for something I require.As a matter of principal I will not be taking up your cover as i would rather go to another breakdown company and source my own cover.I think you should state in your paper work that you require peoples bank details to start this so called free cover.
Mrs HD07.57pm Fri 19th June 2015 (1434740245)
We are sorry to here that you had a bad experience with the rac but we are glad that you had a good experience with ourselves
Wrights Motors Ltd
10.27am Tue 21st July 2015 (1437470824)
I phoned to enquire about a vehicle. Martin was extremely helpful in describing the vehicle, it's condition, and sales information. On collecting the vehicle all was as stated and I received courteous and efficient attention. The vehicle had been prepared to a very high standard. Overall I was very impressed with this business.
I initially phoned to inquire about a vehicle. Martin, had all details to hand and inspired confidence. On collection of the vehicle I received polite and very efficient service. The vehicle was as described and was prepared and presented to an extremely high standard.
I phoned to enquire about a vehicle. Martin was most helpful, had all the details to hand an appeared genuine. On collecting the vehicle all was as stated, I was dealt with courteously and efficiently and the vehicle had been prepared to the highest of standards. This is the first time that I have dealt with Wrights Motors Ltd and I have to say that they were first class.
Greeted as soon as we got there by who we found out to be the owner. Very very helpful, not at all pushy. Very reassuring, gave us background of the family business and said he treats all customers as he would wish to be treated. Said we could test drive which cars we wanted although in the end we only drove one which is the one we ended up buying. Told us how the car would be prepared before we collected it and even fitted 4 new tyres which we did not expect. Taxed the car for a year and gave us 6 months warranty as we said we wanted more than the standard 3 they offered. Would definitely recommend this garage to others looking for a new car. very pleased with the service of all the staff we saw.
Mr JL04.47pm Tue 26th May 2015 (1432655269)
Thank you for your kind words we are pleased that you have enjoyed your experience if you have any issues please don't hesitate to contact us
kind regards
wrights motor
Wrights Motors Ltd
08.44am Tue 2nd June 2015 (1433231079)
Absolute pleasure to deal with all the team and in particular Martin made the whole process easy and straight forward and completely honest in their description of the vehicle,
Would certainly recommend to others and reconsider using in the future.
Thank you very much.
Mr TL03.34pm Tue 14th April 2015 (1429022057)
Thank you very much for your review it means we are doing something right look forwards to seeing you in the future.
wrights motors
Wrights Motors Ltd
04.08pm Wed 15th April 2015 (1429110518)
From start to finish of buying a car from this dealer all members of staff have been top class in the service they provide, especially the owner. They have given up personal time to give advice and the end product cannot be matched anywhere else. I have already recommended the business to close friends and family.
Mr CT10.34pm Mon 13th April 2015 (1428960874)
Thank you for your kind words we try very hard to provide the best quality and service that we possibly can.
Regards Wrights Motors
Wrights Motors Ltd
08.38am Tue 14th April 2015 (1428997087)
