Clearwater Automotive Write review

Latest Customer Comments

The overall experience was very positive. They did all they said they would do. At times it was busy in the showroom but was always kept informed by courteous staff. Actual handover was quick and efficient.
Only slight moan was only provided with one key. To get replacement for spare is a hassle with £320 cost.
Mr CB 08.31am Mon 26th November 2018 (1543221080)
Honest company, no pressure.
Miss TC 03.58pm Sun 25th November 2018 (1543161533)
Excellent service from start to finish
Mrs AS 03.00pm Mon 15th October 2018 (1539612023)
Everything was done to a high quality from the test drive to picking the vehicle up spotlessly clean.
Mr IR 04.07pm Fri 12th October 2018 (1539356827)
Mr DC 06.15am Sat 6th October 2018 (1538802941)
All negative .

MOT & Serviced my car before I bought it.

Obviously not done at all.

Front left alloy had huge crack running down it which I found after a week of ownership after taking to a tyre fitting company thinking I had a slow puncture.

The dealer fitted the tyre new before I bought it so they must of seen the crack. Worst part is that the crack was covered over with a black glue substance to hide and conceal it and luckily the tyre fitter spotted it and peeled the glue off in front of me.

Cowboys.

Give car dealers the bad reputation they have

Asked for alloy to be replaced told me no won’t help so have spent £1000 on new alloy and will be taking them to small claims
Mr CW 09.09am Thu 4th October 2018 (1538640553)
Really good service and a lot of cars to pick from
Mr RP 11.05am Sat 22nd September 2018 (1537610748)
Very helpful and easy to work with.
Mr DH 10.45am Fri 17th August 2018 (1534499153)
Loved the no pressure approach, just gave info as requested, very relaxed and friendly, no cheesy hard sell
Mrs SS 08.29pm Fri 3rd August 2018 (1533324565)
Excellent communication greet people.
Mr LH 03.21pm Fri 13th July 2018 (1531491684)
apart from the finance company taking long to deal with application on the day.Andy and team treated me well the service from their end was excellent and would recommend their garage .
Mr PG 11.28am Sat 23rd June 2018 (1529749704)
That team was very friendly
Mr MT 10.05am Thu 14th June 2018 (1528967122)
Generally good people to deal with
Mr SH 08.16pm Mon 30th April 2018 (1525115817)
Sales representative was helpful and friendly. Could have more knowledge of the car and its features which would be helpful. Also I had to chase several times for updates as not very reliable on call backs. Aside from that, very happy with car and overall I think the company seemed to be fair and straight-forward. On that basis I would recommend this company to others. Thank you for the nice car.
Mr AB 10.53am Fri 13th April 2018 (1523613198)
Excellent service, good selection of vehicles all to a good standard, very accommodating in unexpected circumstances. All in all 10/10
Mr SF 06.08pm Sun 8th April 2018 (1523207328)
Mr ER 12.43pm Thu 5th April 2018 (1522928580)
friendly atmosphere, helpful staff
Mr MD 05.55pm Tue 27th March 2018 (1522169759)
Both Sales Advisors helped me with everything I needed. Will definitely come back for my next car!
Mr DB 10.28am Mon 5th February 2018 (1517826499)
I was setisfied with the information provoded about the service. My quetions answered
Miss NGS 06.13am Sun 4th February 2018 (1517724819)
Miss SP 11.42am Fri 19th January 2018 (1516362155)
Easy to view car, answered my questions and collected the car when I wanted too.
Mrs VJB 05.02pm Mon 15th January 2018 (1516035753)
Very good reception and advice and service from these dealers
Mr JNS 01.44pm Fri 29th December 2017 (1514555086)
Very efficient service, nice guys
Mr BS 09.47pm Fri 15th December 2017 (1513374434)
The staff were very friendly and professional especially Sam.
Mr SD 08.35am Sat 9th December 2017 (1512808554)
We have called at the garage a number of times and the guys there are so polite, helpful and always happy to help.
My car I have just bought from there is great and I am very happy with the car and the service that we received.
Mrs TS 01.47pm Fri 8th December 2017 (1512740850)
Very helpful and informative. Great service and would use again in the future
Mr CH 09.37pm Sun 15th October 2017 (1508099853)
Mr RM 01.09am Tue 10th October 2017 (1507594175)
I was very impressed with the service I received from start to finish.
Mr LQ 10.45am Fri 29th September 2017 (1506678300)
The salesman was very polite and friendly,the environment was clean and spacious.
Ms SO 10.44am Fri 29th September 2017 (1506678290)
Hi . I would like to say my experience was very good with this company.Sam was very nice to deal with and when I arrived they were washing my car a second time even after a full valet because it rained the night before ( This wouldn`t happen where I`m from) Overall the car was in excellent condition and still is!!! Even all the other cars in garage were spotless and in excellent condition.I`ve already told Sam I will be back in the new year for a car for my other half. I have already recommended this dealer to my friends....See ye next year guys....
Mr AB 10.17am Thu 21st September 2017 (1505985448)
The initial contact with Clearwater, and their representative Sam Wooldridge, was positive. They were recommended by my local garage and that was the main reason for going to them. However, the day after the purchase, and checking the car I had bought, I discovered a couple of minor issues. I rang to speak with Mr Wooldridge and had a promise of a call back to discuss the issues. Disappointedly, Mr Wooldridge did not ring back. I have since purchased the items in question and am arranging for my local garage to fit accordingly.
Mr PT 02.39pm Fri 8th September 2017 (1504877974)
Met Callum to view a vw Tiguan,there was no pressure what so ever,he suggested we take our time check it out and when ready we had a test drive.All our question were answered honestly,we bought the car which is an absolute jem.
I have bought many cars from many different dealers but never have I felt more comfortable and at ease,a genuine company of which I would be happy to use again and recommend to anybody that' wants a good car from a first class company.
Mr PC 06.46pm Fri 25th August 2017 (1503683216)
After visiting late one evening after work, all of the team at clearwater couldnt have been more accommodating. No hard sell, just factual and helpful with the information I required.

Test drive was all organized and facilitated well, and some minor repairs I requested were carried out without any quibble.

Fantastic job by the whole team at Clear Water.
Mr LMB 04.06pm Fri 28th July 2017 (1501254384)
Mr DM 03.50pm Fri 7th July 2017 (1499439059)
First class service from start of enquiry to buying vechicle
Mr PB 10.19am Fri 30th June 2017 (1498814367)
Excellent attention to detail from friendly staff who are not pushy.
Mrs AS 03.42pm Wed 28th June 2017 (1498660945)
Welcoming, friendly and informative.
Mr CM 08.36pm Wed 21st June 2017 (1498073792)
Great service! Thank you Clearwater Automotive! Thank you Callum!
Mr AB 02.55pm Fri 9th June 2017 (1497016509)
Little bit disappointed I wasn't told about a cracked fog light numerous paint chips on the front of the bonnet
Ten mile into the journey home a warning light came on about tyre pressure which I wasn't happy about but that's dealers for you
Mr JPC 01.13pm Fri 9th June 2017 (1497010394)
Very friendly and professional approach, second to none customer service.
Mr AG 01.07pm Fri 9th June 2017 (1497010054)
The service I received was second to none, very professional and very obliging!! I would definitely recommend using these guys.....
Mr DC 12.38pm Fri 9th June 2017 (1497008339)
We went to view a car and brought it the same day! Our dealer was extremely helpful when we were asking questions/sorting out the revelent paperwork for our car. The atomosphere is friendly and nothing was too much trouble.
Ms KL 10.00am Sun 14th May 2017 (1494752450)
Mr LF 10.34pm Sat 13th May 2017 (1494711297)
The sales person was pretty good and the whole car buying experience was a pleasent one. No pressure and i was well looked after other than a poor trade in value for my second hand car! but happy with the new car. I would buy from them again
Mr RB 06.27pm Thu 27th April 2017 (1493314039)
The car was ready to view when I arrived, I was allowed to inspect it at my own pace, I was allowed to test drive when I was ready.
I was happy with the price and could arrange a warranty extension for a further 18 months.
Mr GP 03.47pm Fri 21st April 2017 (1492786026)
We came and picked up a car in November and it was having a slight squeak on suspension so they took it in straight away and gave me a courtesy car. The noise underneath since coming back seemed to get worse, the sales manager came to an agreement for us to swap it for something else on the forecourt with a difference to pay as mine had understandabley devalued since buying it. I am now more than happy with the new mini i have . I now feel i have peace of mind.
Miss ZD 02.05pm Tue 28th March 2017 (1490706345)
Possibly the best used car dealer I have ever used in over 30 years of motoring. Went to have a look at 3 Audi A1's they had in stock. Was quickly approached by sales guy Andy who gave us keys to all 3 and invited us to take as much time as we wanted to look round them all. He did not hover around and it was a completely no pressure experience. Having chosen the one we preferred we were given a test drive (with the Valet as chaperone). At this time the car had very little fuel and was on the red. Test drive over, it was time to talk about buying with our old Yaris as PX. We were offered a surprisingly good trade in on the Yaris and shook on the deal. As promised at the time, we were later contacted by Clearwater to say it would be ready for collection, having had a service and valet. When we picked up the car, the exchange was smooth and pleasant with sales guy Callum handling this with no pressure to buy extended warranty or GAP insurance. The car had been serviced which included new pads on the rear brakes, oil filters etc AND 2 new tyres which I did not expect. It also had a quarter tank of fuel and was immaculately clean inside and out.
Clearwater have a good selection of nice quality used cars to choose from, their presentation and customer service is excellent and I would certainly recommend them and use again myself.
Well done chaps, this is what buying/PX should be like everywhere.
Mrs KT 04.40pm Fri 17th March 2017 (1489768846)
Was not pressured salesman knowledgeable and friendly
Mr WB 11.02am Fri 3rd March 2017 (1488538945)
very good quality of cars sold, very helpful staff
Mr LS 10.31am Wed 1st March 2017 (1488364287)
When picking car up they were not expecting us even though it was a pre arranged day. Do car had not been serviced or had MOT
Mrs JS 10.45am Fri 10th February 2017 (1486723518)
Absolutely delighted with the whole experience. The car is perfect. I love it. And the salesman could not have been more helpful. 11 out of 10 for it all!!
Mr JS 10.42am Fri 3rd February 2017 (1486118536)
The sales adviser, Callum, was extremely helpful and made the whole process easy from start to finish. They are a very professional dealership and I'm very pleased with my purchase.
Mr MR 11.32am Fri 27th January 2017 (1485516773)
Callum and Andy both gents . Will put the word around and highly recommend without a doubt and shall be returning in the future
Mr SH 05.49pm Sun 22nd January 2017 (1485107342)
Great service, met all expectations and performed all requests
Mr SC 01.28pm Fri 6th January 2017 (1483709328)
Very professional, knowledgeable and courteous, good range of cars in stock.
Mr DW 09.42am Fri 6th January 2017 (1483695743)
Mr CR 03.02pm Tue 3rd January 2017 (1483455771)
Friendly service from start to finish. Test drive offered and car prepared to high standard ready for collection. Kept informed at every step of process i.e. while service/MOT carried out. Slight hiccup with paperwork but dealership went the extra mile to resolve quickly. Will definitely view their stock again when my second son is ready to drive.
Mr SB 01.48pm Sat 24th December 2016 (1482587313)
looked like a good selection of quality cars and no pressure from salesmen to buy
Mr DM 03.22pm Fri 18th November 2016 (1479482549)
The team at Clearwater couldn't be more helpful I dealt with Andrew. He was a lovely fella and very professional. Well done to Clearwater
Mr HT 08.48pm Sun 30th October 2016 (1477860515)
From the start I was treated well, no pressure and was left to view car at my own pace. Once decided to do a deal it was dealt with in a nice manner every thing explained to me and any questions I had was dealt with. On the delivery day there was a slight delay and I was given £10 to have a breakfast at the diner near by (great breakfast I might add) by then the car was ready for me.
Mr MS 04.52pm Fri 21st October 2016 (1477065122)
I was impressed with the whole set up from my first visit to the conclusion of purchasing my car. I wasn't pushed in any way and was free to look round at my leisure,the staff were very professional and pleasant and I would recommend the garage to friends and family.
Mr TC 07.08pm Tue 18th October 2016 (1476814111)
Andy the guy who I dealt with could not have been more helpful. I felt overall my experience was 10/10. I have recommended this company to others and will definitely consider when I look to buy a new car. I cannot thank them enough. I love my car still. And appreciate all the help and advice given.
Miss ST 09.03pm Tue 11th October 2016 (1476216198)
Very helpful in finding the right car and not just trying to sell anything to make their profit.
Mr 7J 07.43pm Tue 11th October 2016 (1476211393)
THE STAFF WERE VERY POLITE AND HELPFUL
Mr JB 09.45am Wed 5th October 2016 (1475657106)
Very helpful and friendly
Mr DN 06.54pm Mon 5th September 2016 (1473098041)
Quick friendly service.
Mr KKH 03.52pm Mon 30th May 2016 (1464619925)
friendly staff good quality cars on show, reasonably priced
Mr KH 02.32pm Sun 22nd May 2016 (1463923923)
Excellent customer service.
Mr JD 01.05pm Wed 6th April 2016 (1459944324)
When we arrived we liked the look of Clearwater and the range of car's were of good quality. Members of staff (Callum) , who sold us my car was helpful , polite and knowlegeable, couldn't of helped us more. When we picked mu car up it was very clean inside and out, with everything done as asked.
Mrs CD 01.26pm Wed 9th March 2016 (1457529997)
Sales team very helpful.
Mr YH 04.48pm Wed 27th January 2016 (1453913280)
Very friendly and helpful staff. Excellent cars and issues dealt with swiftly and efficiently
Mr SB 08.56pm Tue 26th January 2016 (1453841785)
Good service polite and profesional
Mr ID 11.14am Sat 14th November 2015 (1447499649)
Previous review was based on a poor week, where negative feedback was given. Had an oil leak on the car 2 days after purchasing, Clearwater are sorting this for me and gave me a courtesy car to keep me on the road until my car is fixed. Gutted not to have the car but they have been good in rectifying the problem and keeping me up to date.
Mr GS 02.14pm Sat 17th October 2015 (1445087689)
I'm disappointed as I purchase my car from them and 3 days later it is in the garage as it has major pile leak which is only visible after the car has been driven. I'm still waiting for the car to fixed now, 1 week after I took into the garage.
Mr GS 09.56am Sat 17th October 2015 (1445072181)
Finally got invoice for replacement cambelt
Miss BR 09.09am Tue 22nd September 2015 (1442909360)
Very good except was told cam belt had been replaced and would send through documentation to prove yet 2 months later and 2 chasers have heard nothing
Miss BR 08.25am Sat 12th September 2015 (1442042713)
Good Morning Miss Read,
I would like to start by saying sorry for the delay in getting this information across to yourself. I can confirm a copy of the invoice for the work carried out on the vehicle has been emailed to you to keep for your records. I hope you are enjoying your new car.. all the best the Clearwater Team.
Clearwater Automotive 11.06am Thu 17th September 2015 (1442484360)
When we viewed and declined the car we'd been interested in the sales rep asked us for more specific requirements, looked on his PC and found a couple of possible matches.
Mrs SN 09.38pm Sat 22nd August 2015 (1440275903)
I had a minor issue with the car, which has been resolved now, but it took a few days to get a response from Clearwater. Happy with car and the salesperson Andy.
Mr SH 05.11pm Fri 7th August 2015 (1438963919)
Fantastic service at Clearwater and i would recommend to all
Mr PC 05.22pm Thu 30th July 2015 (1438273348)
Great
Mr HG 10.21pm Sun 28th June 2015 (1435526513)
Miss PR 12.03pm Thu 28th May 2015 (1432810991)
Friendly people to deal with, very helpful, done the paper work for my reg transfer, car was MOTed, cleaned,Serviced & ready for collection within a few days. All in all a smooth and easy transaction.
Mr SE 04.18pm Sat 28th March 2015 (1427559496)
Excellent sales personnel would defo recommend
Mrs AH 07.41pm Mon 23rd March 2015 (1427139666)